What do the Terms & Conditions say?
Terms & Conditions are an integral part of the contractual relationship between customer and energy provider. They tell you what makes up the electricity price, how we use your personal data, what your and our rights and obligations are, and when you can withdraw from your contract. We are required to inform you of every change that is made to the Terms & Conditions.
Terms & Conditions are an important provision in the contract. That is why we have prepared a short breakdown for you of what they contain. You will find the full version of the Terms & Conditions for Nano Green (PDF), Digital Energy Services (PDF) and Nano Energies Trade (PDF).. Please note that the Terms & Conditions apply from May 25, 2018 and are available in Czech only. If you would like more information in English or have any questions, we will be happy to assist you at firstname.lastname@example.org.
Price of Electricity
The price you pay for your electricity is made up of two components – a distribution charge and the cost of the actual electricity you consume. Your provider (Nano Energies) sets the price of electricity. Providers are required to publish a new price list at latest 30 days before it comes into effect. We usually change prices at the beginning of the calendar year and publish the new price list on our website on December 1st. If we raise the price and you find that this change does not suit you, you can withdraw from your contract within 3 months.
The second component are regulated charges. These include charges for the service system, renewable sources of energy or a distribution charge, which is a flat rate for the electricity cable connecting you to the system. The distribution charge is the same every month, regardless of whether your heating and lights are switched on 24/7 or whether you are away on holiday for the whole month. The distribution charge is set by the Energy Regulatory Office and the distribution network is managed by the distributor (ČEZ, PRE, EON or, in some cases, a local distributor).
It is up to you to decide how often to pay your deposits – you can pay them in monthly, quarterly or annual instalments. You can also choose how much that deposit will be. We can help you set the amount that best fits your actual consumption levels.
We will send you an invoice to settle any overpayments or underpayments during every invoice period. One invoice period is the time between two meter readings. This is usually one year. If any changes occur at your supply point during this time, the standard invoice period may be broken down into several smaller invoice periods. Payments are generally due 14 days after the date of the invoice.
You can pay by direct debit, bank transfer, standing order, SIPO or money order. We will send any overpayments back to your account, send you a money order or apply them to your deposit for the following invoice period.
Contract Duration and Termination
Indefinite Duration Contracts
Most of our contracts are of indefinite duration. You have the right to withdraw from this contract at any time. Our withdrawal period is one calendar month and starts on the first day of the following month. So, if you decide to withdraw from your contract with us on January 15th, you will need to have a new electricity provider starting March 1st.
Some of our contracts are fixed-term contracts. You can withdraw from them only if you are moving house, closing your business, etc. In all other cases, neither we nor you have the right to withdraw from the contract while it is still effective. Fixed-term contracts are automatically renewed every year. You can withdraw from them at least 20 days prior to their expiry date.